Return Policy

Thank you for shopping at Barbara & Margaret. If you are not completely satisfied with your purchase, we offer a 30-day return policy.

To return an order, please follow the instructions below.

Eligibility for Returns

We accept returns within 30 days from the date you received your order.

To qualify for a return:

• The item must be unused and in the same condition in which you received it.

• The item must be returned in its original packaging.

• A valid proof of purchase must be provided.

Return Procedure

Please contact our customer service team by email at:

support@barbaramargaret-boston.com

Please include your order number and the reason for your return in your message.

You must contact us before sending any item back in order to receive return authorization and the correct return address.

Unauthorized returns will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless otherwise required by applicable law or agreed upon by Barbara & Margaret.

Order Cancellation

You may request to cancel your order within 4 hours of purchase.

After this period, your order may already have entered processing and can no longer be canceled.

If you wish to cancel your order after this timeframe, you may wait until the package has been delivered and then submit a return request in accordance with this Return Policy.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Items that have been used or damaged after delivery

• Items that are not returned in their original condition

Defective or Damaged Items

If you receive an item that is defective or damaged during transportation, please contact us as soon as possible at:

support@barbaramargaret-boston.com

Please include your order number and clear photographs of the damaged or defective item.

If approved, we may offer a replacement or another appropriate resolution.

Restocking Fees

We do not charge any restocking fees for approved returns.

Refund Process

To initiate a return, please contact us at:

support@barbaramargaret-boston.com

Once your returned item has been received, we will inspect it and notify you that we have received your return.

After inspection, we will inform you whether your refund has been approved.

If your return is approved, the refund will be issued to your original payment method, subject to any applicable exclusions or legal requirements.

Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

Contact

If you have any questions regarding your return, please contact us:

Barbara & Margaret
126 Charles Street
Boston, MA 02114
United States

Email: support@barbaramargaret-boston.com

Website: https://barbaramargaret-boston.com/